Mobile: 07851 152 881 · Office: 020 3488 5262 · info@mandysmovers.com

FAQs

Do we dismantle and assemble furniture?

We can dismantle and assemble standard furniture for you such as beds, tables and wardrobes. Anything that we dismantle we will put back together unless otherwise stated during the survey and quote stage.

What deposit is to be paid?

We do not take deposits from our customers. We understand that unfortunately delays happen and therefore ask you to be upfront and honest with us throughout the process to ensure we get you your desired moved date and also ensure a slot isn’t unnecessarily held up when we could move someone else.

When will we arrive?

We will agree arrival times with you prior to the date of the move. If you are completing on your sale that day, you usually have to be out around midday so we will ensure you adhere to your contracts. This can vary depending on how much you have to be moved and various other factors. Ultimately, we will do what is best for you.

What do I need to pack?

We will assess what needs to be boxed and not boxed during the survey. Items such as clothing in a chest of drawers can usually be left in there to save space in the vehicles and save on costs of boxes. Large items that will not fit in a box are okay to be moved as they are.

What if there are delays getting the keys?

We understand that if there are delays to you getting your keys, it is most likely not your fault. With this being the case, we do not charge extra after a certain time or number of hours. The price quoted is what you will pay. Providing it is within the same day.

When and how do I pay?

Payment can be made any time leading up to the move and latest by midday on the day of the move. We accept payment by bank transfer, cash or card. We are happy for you to pay whatever way is easiest for you.

Do we accept tips?

Absolutely. Any cash tips will go straight to the moving team and if a bank transfer is made to pay the team tips this will also be given straight to the moving team.

How many people will do the move?

The size of the removal crew is decided by our staff based on the information we have and is usually between two and four men. The decision depends on the amount of goods to move and the overall schedule for your move. We will be responsible for allocating enough staff for your move.

How much notice do we require?

Household Removals and storage are usually booked around 14 days before the expected move takes place. Please always try to give as much notice as possible. Do not fully book your removal until you are sure everything is in place with the sale and purchase of your house, cancellation charges will apply and can be expensive.

How much will my move cost?

There are many factors that are taken into consideration, including the distance, size of vehicle, access and packing. Always try to get your property viewed to avoid any doubts, getting a quote over the phone does work but is not as reliable as a survey. We only give quotations, not estimates. Try to avoid being given estimates by other companies as their final bill may be larger than you expected.

Items that you can’t move or transport in our removal vehicles

We will advise of any goods that we are unable to move prior to the move day. They are predominantly hazardous goods such as firearms, aerosols, propane tanks and paints.

What sort of boxes are best?

New, double walled boxes are best as they are stronger and more structurally sound to protect the items inside them. You can purchase these from our online store.

Hints & Tips

Keep us updated

We know things don't always go to plan and dates can change. We only ask that you keep us updated so if the moving date does change, that we have enough time to book you in for the adjusted moving date.

Packing

If you choose to pack yourself, ensure you have enough time. Start off as early as possible with the less important things such as seasonal clothing, house décor etc. then pack all the important things after. Make sure you keep a bag aside for essential items you need access to. If possible, keep one room free for all of your boxes to go into so they’re out of the way.

Ensure the boxes are liftable and when packing fragile items use packing paper or bubble wrap to keep them safer.

Decluttering

Moving home is a great time to sort through and throw out anything you no longer need. The less you have to pack the easier the task will be. This will in turn reduce unwanted clutter in your new home.

Mark where boxes are to go

Label bedrooms and boxes accordingly so we can place the boxes in the correct area. For example, label bedroom 2 on the box and once arrived at the new house, use a post it notes to label the room accordingly.

Take furniture apart

We have all the tools and skills to take apart beds, wardrobes and other furniture that needs dismantling, however, this can be time consuming so if you are really prepared this would allow the move to go as smoothlyand efficiently as possible.

Parking

If you don’t have a driveway for us to park on, please ensure that the closest possible space is kept by using cones, wheelie bins, your cars etc. to provide us with the best access possible to load our vehicles up. Ensuring we can park close speeds the move up and reduces any risks.

Relax!

We know the move can be stressful on the big day, but try not to stress as you’re in good hands with Mandy’s Movers. Our guys are professional, friendly, and most importantly, amazing at what they do.