Do we dismantle and assemble furniture?
We can dismantle and assemble standard furniture for you such as beds, tables and wardrobes. Anything that we dismantle we will put back together unless otherwise stated during the survey and quote stage.
What deposit is to be paid?
We do not take deposits from our customers. We understand that unfortunately delays happen and therefore ask you to be upfront and honest with us throughout the process to ensure we get you your desired moved date and also ensure a slot isn’t unnecessarily held up when we could move someone else.
When will we arrive?
We will agree arrival times with you prior to the date of the move. If you are completing on your sale that day, you usually have to be out around midday so we will ensure you adhere to your contracts. This can vary depending on how much you have to be moved and various other factors. Ultimately, we will do what is best for you.
What do I need to pack?
We will assess what needs to be boxed and not boxed during the survey. Items such as clothing in a chest of drawers can usually be left in there to save space in the vehicles and save on costs of boxes. Large items that will not fit in a box are okay to be moved as they are.
What if there are delays getting the keys?
We understand that if there are delays to you getting your keys, it is most likely not your fault. With this being the case, we do not charge extra after a certain time or number of hours. The price quoted is what you will pay. Providing it is within the same day.
When and how do I pay?
Payment can be made any time leading up to the move and latest by midday on the day of the move. We accept payment by bank transfer, cash or card. We are happy for you to pay whatever way is easiest for you.
Do we accept tips?
Absolutely. Any cash tips will go straight to the moving team and if a bank transfer is made to pay the team tips this will also be given straight to the moving team.
How many people will do the move?
The size of the removal crew is decided by our staff based on the information we have and is usually between two and four men. The decision depends on the amount of goods to move and the overall schedule for your move. We will be responsible for allocating enough staff for your move.
How much notice do we require?
Household Removals and storage are usually booked around 14 days before the expected move takes place. Please always try to give as much notice as possible. Do not fully book your removal until you are sure everything is in place with the sale and purchase of your house, cancellation charges will apply and can be expensive.
How much will my move cost?
There are many factors that are taken into consideration, including the distance, size of vehicle, access and packing. Always try to get your property viewed to avoid any doubts, getting a quote over the phone does work but is not as reliable as a survey. We only give quotations, not estimates. Try to avoid being given estimates by other companies as their final bill may be larger than you expected.
Items that you can’t move or transport in our removal vehicles
We will advise of any goods that we are unable to move prior to the move day. They are predominantly hazardous goods such as firearms, aerosols, propane tanks and paints.
What sort of boxes are best?
New, double walled boxes are best as they are stronger and more structurally sound to protect the items inside them. You can purchase these from our online store.