Frequently Asked Questions

Do we dismantle and assemble furniture?

Absolutely. We have all the tools to ensure we are able to dismantle and assemble, disconnect and reconnect any furniture or appliances required. We are able to discuss this with you during the survey at the quote stage. Subject to terms and conditions

What deposit is to be paid?

Upon acceptance of your quote, for us to hold a date in our calendar we require a deposit. The amount will be stated in your quote. We are able to refund this deposit should it be postponed or cancelled. This is industry standard and falls completely in line with the standards set by our governed body, Move Assured. Subject to terms and conditions

When will we arrive?

We will agree arrival times with you prior to the date of the move. If you are completing on your sale that day, you usually have to be out around midday so we will ensure you adhere to your contracts. This can vary depending on how much you have to be moved and various other factors. Ultimately, we will do what is best for you.

What do I need to pack?

If you are using our full packing service, nothing, We will do the hard work for you! If you choose to pack yourself, we will advise you on the survey what items do and don’t need to be packed. Items such as clothing in drawers can usually stay how they are.

What if there are delays getting the keys?

In most cases when buying and selling a property, you should be able to collect the keys to the new property by 2pm. After this time, there is a charge if we are still waiting. We do however offer a waiver to eliminate this cost.

When and how do I pay?

The invoice will be sent out at the time the deposit is paid. You have up until the day before the move to make full payment so they are cleared in time for the move. This is agreed and backed by our governed body, Move Assured. We will accept cash payment on the day of the move only if agreed prior and stated on the “Acceptance Form”.

Do we accept tips?

Absolutely. Any cash tips will go straight to the moving team and if a bank transfer is made to pay the team tips this will also be given straight to the moving team.

How many people will do the move?

The number of staff members used to complete the move is tailored to your move and depends on a number of factors. We will ensure there is ample amount of our experienced teams to get your belongings moved safely and efficiently.

How much notice do we require?

Household Removals and storage are usually booked around 14 days before the expected move takes place. Please always try to give as much notice as possible. Do not fully book your removal until you are sure everything is in place with the sale and purchase of your house, cancellation charges will apply and can be expensive.

How much will my move cost?

There are many factors that are taken into consideration, including the distance, size of vehicle, access and packing. Always try to get your property viewed to avoid any doubts, getting a quote over the phone does work but is not as reliable as a survey. We only give quotations, not estimates. Try to avoid being given estimates by other companies as their final bill may be larger than you expected.

Items that you can’t move or transport in our removal vehicles

We will advise of any goods that we are unable to move prior to the move day. They are predominantly hazardous goods such as firearms, aerosols, propane tanks and paints.

What sort of boxes are best?

We highly recommend using our own, branded boxes for your move. If you choose to use alternatives, we strongly advise to ensure they are double walled and in a new or good condition to minimise the risk of your belongings being damaged. Packaging materials can be purchased on our online store (Link to online store)

Hints & Tips

Keep us updated

We know things don't always go to plan and dates can change. We only ask that you keep us updated so if the moving date does change, that we have enough time to book you in for the adjusted moving date.


If you choose to pack yourself, ensure you have enough time. Start off as early as possible with the less important things such as seasonal clothing, house décor etc. then pack all the important things after. Make sure you keep a bag aside for essential items you need access to. If possible, keep one room free for all of your boxes to go into so they’re out of the way.

Ensure the boxes are liftable and when packing fragile items use packing paper or bubble wrap to keep them safer.


Moving home is a great time to sort through and throw out anything you no longer need. The less you have to pack the easier the task will be. This will in turn reduce unwanted clutter in your new home.

Mark where boxes are to go

Label bedrooms and boxes accordingly so we can place the boxes in the correct area. For example, label bedroom 2 on the box and once arrived at the new house, use a post it notes to label the room accordingly.

Take furniture apart

We have all the tools and skills to take apart beds, wardrobes and other furniture that needs dismantling, however, this can be time consuming so if you are really prepared this would allow the move to go as smoothly and efficiently as possible.


If you don’t have a driveway for us to park on, please ensure that the closest possible space is kept by using cones, wheelie bins, your cars etc. to provide us with the best access possible to load our vehicles up. Ensuring we can park close speeds the move up and reduces any risks.


We know the move can be stressful on the big day, but try not to stress as you’re in good hands with Mandy’s Movers. Our guys are professional, friendly, and most importantly, amazing at what they do.

We're members of Move Assured, an organisation that specialises in promoting professional independent removal companies.

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Proud supporters of Bexley SNAP. A charity founded in 1994 by a group of parents committed to ensuring the needs of their disabled children are met, our Trustees and Senior Leadership Team are still made up by a majority with lived experience of bringing up or living with a disabled child.

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