Do we dismantle and assemble furniture?
Absolutely. We have all the tools to ensure we are able to dismantle and assemble, disconnect and reconnect any furniture or appliances required. We are able to discuss this with you during the survey at the quote stage. Subject to terms and conditions
What deposit is to be paid?
Upon acceptance of your quote, for us to hold a date in our calendar we require a deposit. The amount will be stated in your quote. We are able to refund this deposit should it be postponed or cancelled. This is industry standard and falls completely in line with the standards set by our governed body, Move Assured. Subject to terms and conditions
When will we arrive?
We will agree arrival times with you prior to the date of the move. If you are completing on your sale that day, you usually have to be out around midday so we will ensure you adhere to your contracts. This can vary depending on how much you have to be moved and various other factors. Ultimately, we will do what is best for you.
What do I need to pack?
If you are using our full packing service, nothing, We will do the hard work for you! If you choose to pack yourself, we will advise you on the survey what items do and don’t need to be packed. Items such as clothing in drawers can usually stay how they are.
What if there are delays getting the keys?
In most cases when buying and selling a property, you should be able to collect the keys to the new property by 2pm. After this time, there is a charge if we are still waiting. We do however offer a waiver to eliminate this cost.
When and how do I pay?
The invoice will be sent out at the time the deposit is paid. You have up until the day before the move to make full payment so they are cleared in time for the move. This is agreed and backed by our governed body, Move Assured. We will accept cash payment on the day of the move only if agreed prior and stated on the “Acceptance Form”.
Do we accept tips?
Absolutely. Any cash tips will go straight to the moving team and if a bank transfer is made to pay the team tips this will also be given straight to the moving team.
How many people will do the move?
The number of staff members used to complete the move is tailored to your move and depends on a number of factors. We will ensure there is ample amount of our experienced teams to get your belongings moved safely and efficiently.
How much notice do we require?
Household Removals and storage are usually booked around 14 days before the expected move takes place. Please always try to give as much notice as possible. Do not fully book your removal until you are sure everything is in place with the sale and purchase of your house, cancellation charges will apply and can be expensive.
How much will my move cost?
There are many factors that are taken into consideration, including the distance, size of vehicle, access and packing. Always try to get your property viewed to avoid any doubts, getting a quote over the phone does work but is not as reliable as a survey. We only give quotations, not estimates. Try to avoid being given estimates by other companies as their final bill may be larger than you expected.
Items that you can’t move or transport in our removal vehicles
We will advise of any goods that we are unable to move prior to the move day. They are predominantly hazardous goods such as firearms, aerosols, propane tanks and paints.
What sort of boxes are best?
We highly recommend using our own, branded boxes for your move. If you choose to use alternatives, we strongly advise to ensure they are double walled and in a new or good condition to minimise the risk of your belongings being damaged. Packaging materials can be purchased on our online store (Link to online store)
